Last week I told you so introduced the telephone system "Tiptel 811" and am a little discussed, the VCM module. In this article I will elaborate on them.
The VCM module extends the PBX Tiptel by a professional voice and call management. Through its recording capacity of up to 6 hours it will provide each participant a separate voice mail available, which can be configured individually according to his wishes. allow up to nine individual announcements be saved per mailbox, which are activated manually or by schedule. There is also the possibility of message transfer by SMS or voice information.
The VCM module has two independently operating systems for "Welcome and mediation". There can be up to four callers simultaneously welcomed and shared. The greeting messages and the communication of goals for two numbers (MSN) are different. For example, for the individual departments support and sales systems are configured to greet callers and to mediate. If a queue builds up, the VCM module, the caller informed individually to a Box office adjustable position announcement.
to selection of the caller by the caller are a total of four automatic units with nine target numbers are available. Depending on the number dialed, the caller can be so personally choose partners within different areas.
Two integrated systems can be exploited to grant up to four simultaneous callers with any information about actions or events. After the greeting, the caller can select via touch-tone information messages with up to 120 minutes.
The configuration and operation of the VCM module is either on the web browser-based configuration interface of the PBX or by numeric code using the phone devices. Together with a
Tiptel telephone system 811 or 411 and you can create announcements professonellen a complete phone concept.
Professional audio prompts, for example, may relate to the company "AUDIO CONCEPT telephone announcements.
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